Implementation

Getting people in your organization to actually use new technology is a major challenge.  Employees that are aware of  new technology and are kept informed throughout the development phase, will be more prepared for the upcoming change.

Change Management

Integrate technology infrastructure capability into your overall Business Plan, including change management.  Plan to use the technology while you are building it. Coordinate organizational (business-technology) change initiatives.

Training

Build in the delivery of documentation, training, and support in the project budget and plan to ensure users understand how to use the new technology.